Messages land in a real inbox that one person reads. We usually reply within two working days, occasionally faster, and slower if it is a weekend.
What helps us answer faster
- About an existing order: include the Etsy order number. You will find it in the confirmation email from Etsy and under Purchases and reviews in your Etsy account. Refunds, returns and delivery problems are handled through Etsy, so having the number lets us look it up straight away.
- About the product: tell us what you want to use it for. Questions about weight, texture and whether it suits a specific situation are the ones we answer best, and there is no obligation attached to asking.
- About something in the Journal: a link to the article and the passage you mean. If something in there is wrong or unclear, we would genuinely rather know than not.
What we cannot do
We cannot give medical advice, and we will not pretend otherwise. If your question is about whether an object will help with a diagnosed condition, the honest answer is that we do not know and that a doctor or therapist is the right person to ask. Everything we sell is an everyday object, not a treatment.
Press and collaborations
If you write about grounding, everyday carry or mental health and would like to look at ROOTED properly, say so in your message. We would rather send a sample than a press release.